FREQUENTLY ASKED QUESTIONS
Hello! We're glad you stopped by :)
The NeatoShop is the online store of a popular blog called Neatorama, which features the web's neatest stories. Read by over 37 million people every year, Neatorama is one of the world's largest blogs.
In just a few years after we opened our doors, the NeatoShop has served over 100,000 satisfied customers, so why don't you give us a try?
There are three easy ways to order: online, by phone, and by email.
How do I order online?
It's easy! Simply click the "Add to Cart" button on the product
page. Once you're done placing everything you want in your shopping cart,
then proceed to our secure checkout.
How to I order by email?
Got a special order? Need to order for your institution using a Purchase
Order? Please email us at info
neatoshop.com and we'll be happy
to help.
What payment methods do you accept?
We accept payment by major credit cards (Visa, MasterCard, American Express
and Discover), as well as by Paypal.
We also accept payment by checks for institutional orders, but not for individual customers. We do not accept payment by Moneygram or Western Union.
I'm sending it as a gift - can you send without invoice?
No problem. Domestic USA shipments are sent with packing list without any
prices.
International shipments include a commercial invoice, as required by customs regulations.
Where's my order?
If you have registered an account, simply log in to find the order status.
We'll also send you an email once your order ships (even if you don't have
an account).
Domestic USA orders are shipped via postal airmail or UPS - you will be emailed the tracking number when your order ships out.
Canada & other international orders are shipped via postal airmail. Each order is assigned a shipment number, but unfortunately, there is no tracking available for international shipments, but don't worry: postal airmail delivery success rate is over 99.5%. Please see below for estimated delivery times.
Do you ship to my country?
Here's how to find out: Add the item you'd like to the shopping cart.
At the bottom of the shopping cart, there's a drop down menu listing the
countries we ship to.
If your country isn't listed, then we cannot fill your order online. Please email us at info@neatoshop.com to find out if you can arrange special shipping.
Do you ship to APO/FPO?
Yes - please select the appropriate state codes (AA, AE or AP) during
checkout.
How much does shipping cost?
Shipping and handling cost is automatically calculated during checkout.
Please put the items you'd like into the shopping cart and select the
appropriate zip code (for USA orders) or country to find out the various
shipping options and costs.
How long does it take to ship?
Orders are printed on a first-come, first-served basis - so your shirts are custom-printed just for you! During the holidays, we're jammed with orders and it can take longer to print, so please don't wait till the last minute to order!If you want faster delivery, we do offer Priority Mail, Express Mail, UPS Next Day and UPS Second Day Air. Those orders also get priority printing.
If you live outside of the United States, your package will be shipped by postal airmail. In most countries, postal service is very quick and reliable - the slow step is usually customs clearance. Because the rate of custom clearance varies from country to country, we cannot give a definite time frame of delivery. Standard international shipping may take 2 to 10 weeks, and if your package is held for customs inspection, it may take a few weeks longer.
You can choose expedited shipping methods for international destinations. These usually take about 1 to 2 weeks to be delivered, subject to customs delay.
Because customs clearance is outside our control, we are unable to provide time-definite delivery guarantee for both standard and expedited international shipping.
Why can't I buy certain items if I live outside the United States?
Some items cannot be shipped outside of the United States because of size,
weight, value or other restrictions. If you really, really want it, please
contact us and we may be able to arrange an alternate shipping method.
Orders shipped to California are subject to sales tax.
Orders shipped outside of the United States may be subject to custom duties and other fees. Since these are calculated by each country upon arrival, we do not know how much they will be. You are responsible for any customs duties and fees.
T-SHIRT SIZE CHARTS
T-Shirt Size Chart
Ringspun T-Shirt Size Chart
Ladies Fit T-Shirt Size Chart
Oversized T-Shirt Size Chart
Long-Sleeved T-Shirt Size Chart
Men's Tank Top Size Chart
Ladies' Tank Top Size Chart
Sweatshirt and Hoodies
Sweatshirt Size Chart
Hoodies Size Chart
Zip-Up Hoodies Size Chart
Kids and Babies
Kids T-Shirt Size Chart
Toddler T-Shirt Size Chart
Baby Snapsuit Size Chart
Misc
Dog Shirt Size Chart
GUARANTEE, REFUNDS & EXCHANGES
Our T-shirts and products come with a 60-day money-back guarantee. Items must be in resaleable condition (T-shirts must be unworn and unwashed). Defective products may be exchanged or returned for a refund. There is no restocking fee for returns - you will get the full purchase price of the item, less the shipping and handling fee.
To initiate the refund process, please contact us via email
Note: Specific items may have their own return policy as delineated in the product page. Custom-made items are not returnable.
We love indie artists!
Your purchase helps support not only the Neatorama blog, but also indie
artists and illustrators who get royalties with every purchase.
I'm an artist. How do I sell my design on your store?
We're always looking for great artists and designers. Please contact
us by email and let us know about your portfolio. Please note that we do not solicit and will not accept product
or design ideas - you must present a ready-to-print design.
Got a website? Wanna make some money? We've got the world's neatest affiliate program for qualified webmasters:
- Earn commissions for every sale at a rate much higher than most competing
affiliate programs
- Continue to earn commissions within a referral window that is much longer
than most other programs
- We ship internationally, so you can monetize non-USA traffic
- We payout every month (once you've reached the low payout threshold),
so you get your money sooner
If you're interested in building an alternate stream of revenue that's immune to the ups and downs of the ad industry, please contact us by email.
Please note that you must have a live website to apply. This affiliate program is only open to webmasters with high quality websites.
Privacy
We take your privacy very seriously. We only use your information to process your order, to contact you in order to resolve billing or shipping issues, or to send you occasional e-mails with opt-out abilities. We do not rent or sell your information to any third parties.
We collect aggregate browser data (such as referral information and conversion rates on advertisements we place) to improve our service. These data are not personally identifiable to you and is not used for marketing purposes.
Security
Ordering on our website and partner sites are absolutely secure. We take security very seriously and are compliant with the Payment Card Industry (PCI) Data Security Standard, the technical and operational requirements for secure credit card transactions.
Here's what we do to protect your credit card information:
- Strong (256-bit) Secure Socket Layer (SSL) encryption protect your online transactions during checkout.
- Credit card numbers are not stored in our database for regular orders. Credit card authorization is conducted directly by our payment processor and your credit card information is not visible to us. Credit card numbers are encrypted and stored for pre-orders only until these orders are executed.
- Payment processing include risk assessment to guard against fraudulent credit card usage. Our security department conduct independent checks on all orders to further guard against frauds.